RETURN POLICY

Customers may return items purchased from Stance within 60 days from the date of purchase. Online purchases may be returned through the Stance Returns Portal to a Stance Retail Store

  • A valid proof of purchase (e.g. original receipt, email order confirmation) is required for all returns
  • Full & promotional priced items are eligible for return.
  • Subscription, Gift Cards & Final Sale items are not eligible for return.

Refunds

To be eligible for a refund, returned merchandise must be unwashed and unworn with the original hang tags attached or in the original packaging in the case of underwear. All garments are subject to inspection.

  • All refunds will be issued to the original form of payment
  • For credit card transactions returned to a Stance Retail Store, the credit card used at the time of purchase will be required to process the refund

Exchanges

Exchanges can be made at any Stance Retail Store. To be eligible for an exchange, merchandise must be unwashed and unworn with the original hang tags attached. A valid proof of purchase (e.g. original receipt, email order confirmation) is required for all exchanges.

Warranty

We stand behind our product, but due to the nature of socks and underwear, they take a lot of punishment and it can be hard to determine how long they have been worn for and for what purposes. We will replace any items that have been deemed defective, as opposed to wear and tear, within 30 days of purchase.

100% Customer Satisfaction Guarantee

We’re so sure you’ll love our products that if you don’t, we will give you your money back on your first t-shirt, or first pair of underwear or socks purchased from Stance.com.

Here's how it works:

  1. You have 90 days from date of purchase to receive a refund for your underwear, socks, bralettes, intimates, or t-shirts if you don't like them.
  2. Take a photo of the product that you weren’t stoked on and email the photo to our Customer Service team at [email protected] within 90 days of your purchase.
  3. Along with the photo, include the product name, your name, your email, and reason for requesting a refund.
  4. You will receive a confirmation email from Customer Service notifying you that your refund has been processed and you will receive a refund to the original form of payment within 7-10 days (depending on your bank).

This 100% Customer Satisfaction Guarantee only applies to your first individual t-shirt, or pair of socks or underwear that you have purchased on Stance.com.

Stance reserves the right to change this policy at any time.

Our Infiknit™ products are guaranteed for life. No catch. If it rips, tears, or develops a hole, we’ll send you a new pair.


Here's how it works:

  1. To receive your new pair of socks, please email our Customer Service team at [email protected].
  2. Please include your first/last name, a picture of the damaged product, and a picture of the inside cuff of the sock showing the INFIKNIT marking.
  3. A Customer Service Representative will review your claim and assist with a replacement pair. If the style is no longer available, we will offer a pair of your choice of equal value.

Returning an Order

Start a Return

Eligible items may be returned through the Stance Returns Portal or at a Stance Retail store.

  • Please use the Stance Returns Portal to initiate your return. 
  • Have your Order ID, 5-digit zip code, and last name associated with the order ready.
  • Look up the order and eligible item(s) that you would like to return and follow the steps outlined.
  • The cost for a return shipping label is $5.00 and will be automatically deducted from your refund total. 

Please contact customer service for assistance by phone at (888)391-9020 or by email at [email protected] Mon-Fri 9am-5pm PST.


International Customers:

Please contact Stance at (888) 391-9020 or email [email protected] to process your return authorization. You will receive a return confirmation email from Borderfree, along with detailed instructions for returning your order.

The cost for a return shipping label is $5.00 and will be automatically deducted from your refund amount. 

Refunds are processed within around 7 days from the time the package arrives at our warehouse. Depending on your bank, please allow up to 10 days from the time the return is processed for the refund to be reflected in your account.